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Please enter your security details to login:

Please Enter Your Case Number.

This is included in the subject line of the email we sent to you.

Please enter your Date of Birth in format DD/MM/YYYY.

Please enter your postcode.

Please enter the vehicle registration number of your own car. Do NOT enter the Hire Car registration number if you have one.

Need Any Help?
  • Where can I find my case number?
    Where can I find my case number?

    In the subject line of the email that we have recently sent you, or in the top left hand corner of any written correspondence that you have received from us.

  • Why can’t I log in?
    Why can’t I log in?

    Please check the details you have entered are exactly the same as those provided to us over the telephone and ensure you also have the following information readily available:

    - Your Auxillis claim reference number;*
    - Your date of birth, entered in the correct format as shown below;**
    - Your postcode;
    - Your vehicle registration number, entered without spaces between characters***

    * Please ensure your 8-digit reference is typed directly into the field (not copied and pasted)
    ** Please ensure your date of birth is entered in the correct date format (dd/mm/yyyy) e.g. 01/01/1900
    *** This is your vehicle registration and not the hire vehicle registration

    If you still encounter difficulties, please contact us on 0344 6000 127 for further assistance.

  • Why do I need a password to get into the site, and what does it have to contain?
    Why do I need a password to get into the site, and what does it have to contain?

    A password system was introduced to ensure that your details and information continue to be as secure as possible.

    In order to gain access you will need a password, but you can set one yourself. If you click on the 'Forgotten Password' link, an email will be sent to you to redirect you to the 'Set Password' screen, where you can choose a password for you to use each time you log in.

    All passwords must contain a combination of alphanumeric and special characters - at least two of three from: letters, numbers and special characters (+, =, !, ?, £, &, *, $ etc...). An example could be password1, password£, password*, £152, $36985 etc. It should be at least 8 characters long.

    We do not keep a record of this password, but if you happen to forget it, you can reset it as many times as you wish, just by clicking on the 'Forgotten Password' link.

  • Is my Internet browser compatible?
    Is my Internet browser compatible?

    If the combination of browser, version and platform appears on the list below, then it should be ok.

    Browser Version Platform
    Internet Explorer 10 Windows
    Internet Explorer 11 Windows
    Firefox Latest version Windows
    Chrome Latest version Windows
    Safari 7.0 Mac OSX
    Safari iOS Latest version iOS
    Chrome Latest version Android
    Android Internet App Latest version Android

  • Why can't I reset my password?
    Why can't I reset my password?

    If you have submitted your email address on the forgotten password screen, you should find details advising you of the steps you need to follow.

  • Can I use my smart phone to view and accept documents?
    Can I use my smart phone to view and accept documents?

    This website and its documents do not currently support use for viewing documents on some mobile devices. You may find it easier to review these documents via a PC or a similar tablet. Whichever method you use, do ensure you can read and fully understand the required Terms and Conditions before accepting them.